Refund Policy

Last updated: May 8, 2025

We want you to be completely satisfied with your purchase from VIECLAT. If you are not satisfied for any reason, please review our refund and return policy below.

1. Returns

We accept returns within 30 days of the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.

Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, and downloadable software products.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

3. Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you've done all of this and you still have not received your refund, please contact us at info@vieclat.com.

4. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged upon arrival.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please send us an email at info@vieclat.com.

6. Shipping Returns

To return your product, please contact us first for instructions on where to send your item. You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error or a defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

7. Canadian Consumer Rights

Nothing in this policy is intended to limit your rights under applicable Canadian consumer protection laws, including provincial consumer protection legislation. If you have concerns, you may also contact your provincial consumer protection office.

8. Contact Us

If you have any questions about our refund policy, please contact us at info@vieclat.com.